Name
Customer perspective: Castle Water driving service efficiency in the field
Date & Time
Wednesday, July 8, 2026, 3:30 PM - 3:55 PM
Gary Grant
Description

Lessons from the front line of customer interaction as Castle Water's Gary Grant discusses their journey combining CSM, FSM and intelligent metering to deliver against a vision of service efficiency with great customer experience

 

Speaker: Gary Grant, Head of Field Operations, Castle Water

Jon McKenna
Kingfisher Plc
Director of Service Experience

James Mason
Next plc
Service Manager

Dr. Edward Steele
The Met Office
IT Fellow for Data Science

Dale Cheeseman
ServiceNow
EMEA Director AI & Data Architects

David Ross
ServiceNow
CRM Director

Alex Montgomery
Servicenow
Chief Technology & Digital Officer

Jeroen Sourbron
Genesys
Alliance Director

Gary Grant
Castle Water
Head of Field Operations

Jenny Ransom
ServiceNow
Sr CRM Account Executive