Workshop Put AI to Work for IT

Join us for an exclusive half-day briefing with ServiceNow’s senior data and AI leaders

The AI-Ready Data Tour is a four-city DACH roadshow designed for ServiceNow Experts, AI Leaders, CDOs, CDAOs, and senior data leaders. Each stop is a focused session combining strategic keynote content, platform deep dives, and open discussion.

We´ll explore a challenge every enterprise faces: how to make data truly AI-ready — and keep it that way at scale. You’ll see how ServiceNow’s unified platform combines data, governance, real-time analytics, and workflow orchestration — and leave with practical insights you can act on immediately.

Key Topics

Fragmented data ecosystems and how to overcome them
The need for a data governance solution
AI agents without context: the hallucination problem and how to fix it
Three pillars of data that fuel AI: RaptorDB Pro, Workflow Data Fabric, Data Catalog
Demonstrations of ServiceNow’s data approach and real-time action layer

Agenda

09:30 – Welcome, Introductions & ServiceNow Overview

09:45 - The AI-Ready Data | Knowledge Graph / Semantic Layer /Customer Example WPP

11:15 - Coffee Break

11:30 - Details + Demo: Integration, Data & Real-Time AI Action in ServiceNow

12:15 - Open Discussion & Q&A, Wraps & Next Steps

12:30 - Lunch

Country

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Select session	Name	Time	Description

Time Zone: (UTC+02:00) Berlin, Bern []

March 15
Day 1

Tuesday, March 10, 2026
9:30 AM - 10:00 AM																Welcome & Introduction
10:00 AM - 10:45 AM																Understand today’s AI landscape and how to approach it pragmatically
10:45 AM - 11:00 AM																Break
11:00 AM - 11:30 AM																Hands-on: How AI improves data quality and unlocks better insights and automation
11:00 AM - 11:45 AM																Identify and prioritize the most valuable AI use cases
11:45 AM - 12:00 PM																Use-case discussion wrap-up
12:00 PM - 12:45 PM																Lunch
12:45 PM - 1:15 PM																Agentic AI demos: Productivity, deflection and user experience
1:15 PM - 2:00 PM																Hands-on: Configuring, governing and customizing Agentic AI
2:00 PM - 2:15 PM																Break
2:15 PM - 2:45 PM																AI Agents in real scenarios and applying them safely at scale
2:45 PM - 3:30 PM																Wrap-up discussion and Q&A
3:30 PM - 4:00 PM																Feedback and closing

Time Zone: (UTC+02:00) Berlin, Bern []

Bob Bradley

ServiceNow

Bob Bradley is one of the most influential figures in American soccer history and a pioneer in global coaching. He led the U.S. Men’s National Team to the 2010 FIFA World Cup knockout stage and a historic 2009 FIFA Confederations Cup Final. Bradley has coached elite clubs across MLS and Europe and is a two-time MLS Coach of the Year.

龍前田

マーケティング本部
ServiceNow Japan合同会社

鈴木正敏

執行役員社長
ServiceNow Japan

Brian Solis

Head of Global Innovation
ServiceNow

https://briansolis.com/ Brian Solis serves as the Head of Global Innovation at ServiceNow where he drives vision and strategy for the company's Office of Innovation with Dave Wright, Chief Innovation Officer. In his role, he leads a team of Innovation Officers and Futurists who study emerging technologies and horizons, business innovation and transformation, and key market trends to produce insights, publish thought leadership and research, and explore future scenarios and alternative futures that help executives expertly navigate an AI-first economy. Brian is also world-renowned digital futurist, 9x best-selling author, and international keynote speaker. He has published over 60 widely read research reports that explore the future of business and industries, disruptive technologies, and shifts in consumer behaviors. Brian publishes business and technology thought leadership in industry publications such as Harvard Business Review, Fast Company, CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for almost three decades. https://www.linkedin.com/in/briansolis

ServiceNow Data & Analytics Tour | Zurich

Get Data AI-Ready — and Keep It That Way

What to Expect

Key Topics

Agenda

Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

AI Innovation

Success Stories

Networking

Event Agenda

Featured Speakers

Learn from industry leaders and ServiceNow experts

Bob Bradley

龍前田

鈴木正敏

Brian Solis

ServiceNow Zürich (Flex Office)

ServiceNow Data & Analytics Tour | Zurich

Get Data AI-Ready — and Keep It That Way

What to Expect

Key Topics

Agenda

Register Now

Secure your spot at this exclusive event

Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

AI Innovation

Success Stories

Networking

Event Agenda

Featured Speakers

Learn from industry leaders and ServiceNow experts

Bob Bradley

龍 前田

鈴木 正敏

Brian Solis

Our Sponsors

Diamond

Platinum

ServiceNow Zürich (Flex Office)

龍前田

鈴木正敏