As an AI platform for business transformation, ServiceNow’s unified architecture and data model—combined with a single database—form the foundation for everything. Whether you're building a house, a skyscraper, or a platform for enterprise transformation, a solid foundation is essential for Agentic-AI to operate effectively.
ServiceNow enables organizations to deploy technology across all business functions. These workflows rely on both structured configuration data and unstructured process data to ensure accurate, data-driven decisions can be made in real time. Agentic-AI leverages this data from all areas of the enterprise to connect and automate workflows based on AI.
In this workshop, you will learn why configuration data is critical for driving digital transformation in your organization, how to achieve a healthy CMDB, and how to properly populate and maintain it to enable AI automation.
This collaborative session is designed for IT function leaders, configuration management/CMDB team members, and your ServiceNow team.
In this workshop, you will learn:
✅ Why configuration data is critical to driving digital transformation in your organization.
✅ How to achieve a healthy CMDB (Configuration Management Database).
✅ How to properly populate and maintain it to enable AI automation.
Hands-on Labs:
✅ Understand how modeling data according to the Common Services Data Model (CSDM) can help solve common enterprise challenges—such as assessing the impact of changes in service management or evaluating the risk of impaired or faulty systems.
✅ Learn various ways to quickly create automated Application Service Maps.
✅ Discover utilities for understanding key data health metrics in the CMDB and learn how to audit and correct data.
General Notes:
- Please bring your laptop for the hands-on exercises.
- The workshop will be conducted in English.
For content-related questions about this workshop, please contact Florian Moser