How do you scale Citizen Development from a single country to an entire continent? In this D.I.A. Spotlight webinar, Antonia Singer from Siemens Healthineers shares the real-world story of how her team established a thriving Citizen Development programm in Germany – and then successfully expanded it to Latin America. Learn about the organizational, cultural, and technical challenges they faced, the governance framework that made scaling possible, and the practical lessons you can apply to your own ServiceNow Citizen Development journey.
Agenda:
✅ Welcome & Introduction (5 min)
✅ The Citizen Development Vision at Siemens Healthineers (10 min)
✅ Building the Foundation in Germany – Governance, Enablement & Quick Wins (15 min)
✅ Scaling to Latin America – Cultural Adaptation & Rollout Strategy (15 min)
✅ Key Learnings & Best Prcatices (5 min)
✅ Q&A (10 min)
Speaker:
Antonia Singer | Incubation & Prototyping Professional, IT Function Services, Siemens Healthineers
Anna Rana | Solution Sales Executive, ServiceNow
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