Join ServiceNow, Google, and your industry peers for a day (or even two) focused on peer exchange, hands-on sessions and inspiring keynotes. This EMEA wide event is part of our ambition to extend ongoing dialogues within a growing community in Retail. Our target audience includes Retail Leaders from both Store Operations and Business functions as well as from Technology and IT.
Join us for conversations, best practices and networking that don´t happen at larger events.
Firsthand customer insights: progress, challenges, lessons learned
Interactive formats that encourage open exchange
Fresh perspectives on today`s most relevant Retail Operation transformations
Google Keynote
Product Feeback and Roadmap Session with the ServiceNow Global Retail Product Team, joining from the US (limited to RO/RSM customers)
In Summary: Learn, exchange and understand from your EMEA industry peers that are already running AI-powered operations at scale to drive real business outcomes. What’s possible, what's working, what isn't, and what decisions made the difference.
Preliminary agenda
12:00 – 13:00 Welcome Lunch
13:00 – 13:30 Kick-Off
13:30 – 15.30 Customer and Partner Keynotes, including a Google Keynote
15.30 – 16.00 Break
16:00 – 18:00 Two parallel afternoon streams
Breakout Sessions on Retail Operations, HR, and security (topics being finalised).
Product Feedback and Roadmap Session with the ServiceNow Global Retail Product Team, joining from the US (limited to RO/RSM customers). If attending, we recommend attending as a team of at least two to ensure your organisation is represented in both streams.
19:00 – open end Networking dinner
We will share the full agenda and speaker lineup in the coming weeks.
Extend your visit
We would also like to invite you to the ServiceNow AI Summit on November 3, also in Frankfurt — a full day of keynotes, live demos, customer stories, and practical AI sessions, held in English, at Kap Europa, Convention Centre Messe Frankfurt. Register now.
During the AI Summit, you will have the opportunity to schedule one-to-one meetings with the Global Retail Product Team — extending the conversation from the EMEA Retail Roundtable into something tailored to your business. We encourage you to join us for both days in Frankfurt.
Please complete the form below to register to this event. All fields are required.
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer. You acknowledge that your ticket may include food, beverage and swag that ticketholders are entitled to receive, and which represents a fair market value of no more than 80€.
Agenda
12:00 PM - Check-in & Networking Lunch
Start the afternoon with a relaxed networking lunch. Connect with peers from across the manufacturing, automotive, life science & chemicals and technology ecosystem before we dive into the main program.
1:00 PM - Allianz Arena Tour
Experience one of Munich’s most iconic landmarks during an exclusive guided tour of the Allianz Arena.
02:00 PM - Welcome & Introduction
Hosts: Tim Schwietal; Senior Director, Sales; ServiceNow
Ralf Kovacevic; Solution Sales Manager – Digital Industrial Solutions; ServiceNow
A brief welcome to set the stage for an afternoon dedicated to collaboration, innovation, and real-world examples of IT/OT convergence and digital manufacturing transformation.
02:15 PM - Transforming Manufacturing: Aptiv & Wind River Power Intelligent OT with ServiceNow
Speaker: Philip Fischer; Account Manager Automotive, Enterprise Cloud and Edge Solutions; Wind River
Aptiv and Wind River showcase how they leverage ServiceNow to bring intelligence and transparency to Operational Technology. Discover how a unified OT workflow and edge-to-cloud infrastructure accelerate digital transformation and enable connected, automated manufacturing.
02:30 PM - Volkswagen Group – Lessons Learned from the IT/OT Device Repository POC
Speaker: Robert Weiß; Leitung Applications, Architecture & Operations; VW Group Technology IT Plants Kassel
Volkswagen shares insights from their Proof of Concept for an IT/OT Device Repository with ServiceNow — exploring how to bridge silos between IT and production environments and what lessons were learned on the path to scalable integration.
02:45 PM - Group Discussion #1 – From Proof of Concept to Scalable OT Transformation
Exchange perspectives on what it takes to move from pilots to enterprise-wide OT innovation.
03:15 PM - Bosch Rexroth – The Service Driven Plant
Speaker: Johannes Keller; Chief Digital Officer; Bosch Rexroth
A user-centric approach to maintaining and servicing IT, OT, and physical assets — Bosch Rexroth reveals how they are reimagining plant operations through the ServiceNow platform and driving efficiency through a unified service model.
03:30 PM - ServiceNow - Smarter OT with Agentic AI Workflows
Speaker: Tobias Kletz; Advisory Solution Consultant; ServiceNow
Step into a showcase where AI agents take the lead in transforming OT workflows. This demo highlights how cutting-edge AI simplifies complexity and empowers users in industrial environments.
03:45 PM - Group Discussion #2 – IT/OT Convergence and AI Use Cases
Engage in peer exchange on the role of AI in operational excellence and discuss strategies for scaling IT/OT alignment across manufacturing environments.
04:15 PM - Coffee Break
Enjoy refreshments and continue the exchange with peers and speakers.
05:00 PM - Siemens AG – OT Asset Management in Siemens Factories and Buildings
Speaker: Florian Pfitzer; IT IoT and Platform Services; Siemens AG
Discover how Siemens is standardizing OT Asset Management across more than 120 factories and 1,000 office locations — and how ServiceNow plays a key role in enabling IT/OT-converged operations for the future.
05:15 PM - JDE PEET's – 5 Years of DMOS Global in JDE Peet's
Speaker: Konstantin Vasilyev; Global Pillar Lead, DMOS Global BPO; JDE Peet's
Discover how JDE Peet’s has built a digitalized version of its Operational Excellence program, creating an Industrial Connected Workers platform across its coffee manufacturing plants. The session highlights key learnings from five years of driving digital transformation in production.
05:30 PM - Group Discussion #3 – The Road Ahead for Digital Manufacturing
Reflect on shared insights from the day and discuss next steps for driving transformation — from pilot projects to sustainable, enterprise-wide change.
06:20 PM - Shuttle to Dinner (WERK2)
For everyone, who registered for our dinner: Relax and continue networking as we head to the evening dinner location.
Contact: If you have any questions regarding the Event please contact us.