Welcome to ServiceNow Enterprise Architect forum Helsinki!
The objective of the forum is to offer opportunities to meet fellow architects, share real-life stories and best practices and hear latest updates from ServiceNow. We are looking forward to meeting you on-site!
09:45 – 10:00 | Arrival & Welcome Coffee
10:00 – 10:10 | Opening & Welcome
10:10 – 10:50 | Blueprint for Agentic Business — An Enterprise Architecture Perspective Michelle Supper How Enterprise Architects should think about and plan for the shift to agentic AI — from strategy to structural readiness, governance frameworks, and the EA's role in shaping the intelligent enterprise.
10:50 – 11:00 | Q&A — Michelle Supper
11:00 – 11:40 | Enterprise Architecture on ServiceNow — A Practitioner's View Lars Egelund A dive into how ServiceNow enables and empowers the EA function — real-world experiences, use cases, and what good looks like in practice.
11:40 – 11:50 | Q&A — Lars Egelund
11:50 – 12:00 | Closing Remarks & Next Steps Key takeaways, follow-up resources, and how to continue the conversation with ServiceNow
12:00 onwards | Networking Lunch / Virtual Networking
12.00 – 13.00 ServiceNow AI Summit Register here.
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Day 1
Day 2
8:00 AM to 5:00 PM - Arrivals, Breakfast & Registration
Solution & industry Kenote. Closing Luminary, Breakouts, Theaters
9:00 AM to 5:00 PM - Expo, Demos, and Content
11:00 AM to 12:00 PM - World Forums Keynote
12:00 PM to 12:45 PM - Lunch
12:00 PM to 5:00 PM - Expo, Demos, and Content
4:00 PM to 5:00 PM - Networking Reception
Rautatieläisenkatu 3, Helsinki, , Finland