Mrini Gorla is a Senior Staff UX Researcher at ServiceNow with over two decades of experience in the software industry. With a strong foundation in engineering and a passion for human-centered design, she has led research projects across diverse domains and product areas, helping shape intuitive, impactful enterprise experiences.

Over the past five years at ServiceNow, Mrini has been a strategic research partner, driving insights that influence product decisions at scale. Her work bridges the gap between user needs and product vision through thoughtful planning, deep analysis, and effective cross-functional collaboration.

She has actively contributed to the UX community by presenting, hosting, and leading sessions, workshops, and webinars across a variety of forums spanning a wide range of topics including fast-paced lean and agile research, remote and unmoderated user research, journey mapping, affinity mapping, expert review methods, market analysis, mobile UX, gamification in UX, building strong stakeholder partnerships to name a few. Through these engagements, she brings practical insights and real-world experiences to support teams and practitioners in advancing thoughtful, scalable research practices. She has mentored many professionals making career transition into UX, offering guidance with real-world experiences.

Mrini blends strategic insights, technical rigor, and deep user empathy to guide teams toward decisions that are not only data-informed but deeply aligned with real user needs—driving impactful, scalable solutions.