Abhimanyu Tiwari (Abhi) is a Staff UX Researcher at ServiceNow. He leads research for next-generation, AI-powered enterprise solutions for the Core Business Service Workflow. With over a decade of experience spanning industries such as Legal, Healthcare, BFSI, Telecom, and IT services, he brings a deep understanding of user behaviour and product strategy. Abhi specialises in mixed-method research and design thinking, translating complex user needs into actionable insights that drive innovation. Abhi is passionate about creating meaningful, human-centred experiences that bridge the gap between technology and people.