Full Name
Akash Chandan
Job Title
Staff UX Researcher
Company
ServiceNow
Speaker Bio
Akash Chandan is a Staff UX Researcher at ServiceNow, specializing in platform experiences and enterprise-scale design systems. He leads user research across complex, cross-functional workflows that span multiple business units within the platform ecosystem. His work focuses on Runtime Customisations & Configurations and the exploration of Agentic AI use cases for high-traffic ServiceNow portals.
