ERP systems are central to many government agencies, but years of complex customisation have made them costly and difficult to maintain. Now is the time to reduce technical debt, improve user experience, and sustain critical operations while moving towards a cleaner, more agile core.

This session explores how agencies around the world and in Australia are modernising ERP support functions using automation, low-code tools and AI to simplify complex, customisation-heavy systems. It will also highlight how ServiceNow is being applied beyond ITSM, supporting enterprise service management and mission delivery in ways that offer practical insights for Commonwealth agencies.