8:30 AM | Registration and Networking Breakfast

9:30 AM | Welcome to Country Ceremony and Welcome Remarks 

9:40 AM |  ServiceNow Executive Opening Executive Keynote - Putting AI to Work: A Smarter Platform for Government

9:50 AM | Panel Discussion: Turning Vision into Value - Government AI Made Real

10:15 AM |  Spotlight: ServiceNow Vision for the Public Good

10:30 AM | Panel Discussion: Delivering Digital Resilience - Building the Foundations of a Future-Ready Government

11:10 AM | Lunch Networking Break

11:10 AM | Defence & Intelligence Special Interest Group (Invitation Only)

12:10 PM | Breakout Session 1

Enhancing Government Service: AI-Powered CRM for Mission Success

Modernising ERP systems using the ServiceNow platform

Modern HR, Real Impact: Employee Experience That Works

1:30 PM |  Breakout Session 2

Deloitte: The Hardest Thing About AI Isn’t the AI

Accenture: ERP Modernisation Strategies: Driving Efficiency Through Smarter Operations and Support

Fujitsu: Strategic Portfolio Management in Action: ACIC’s Transformation Journey

2:00 PM | Afternoon Tea Networking Break

2:30 PM | Panel Discussion: Customer-First Public Sector - Delivering Frictionless, High-Trust Services

3:10 PM  | Digitising Cyber Risk Management and System Authorisation at the Department of Home Affairs

3:30 PM  | Adam Gilchrist: Mastering the Game of Leadership and Performance

4:00 PM | Networking Reception