In government, accessibility and official languages are obligations, not nice-to-have, and many procurement deployments still fall short in practice. This session walks through proven patterns for delivering fully bilingual French and English experiences and WCAG-compliant interfaces on ServiceNow, including where deployments commonly break and how to test before they reach a citizen or an employee. Explore practical guidance for making your instance work for everyone, in the language of their choice.

Location: Provinces Ballroom 2
Speaker(s): 

  •  Alaina Beaver, Global Head of Accessibility Customer Engagement, ServiceNow

  •  Geoff Mcdiarmid , Product Portfolio Manager, New Technologies – Policy, Trade & Business       Enablement Branch, Canadian Food Inspection Agency