Organizations are under increasing pressure to improve productivity, enhance employee experiences, and realize greater value from their technology investments. Yet many employees continue to navigate fragmented processes, disconnected systems, and repetitive administrative tasks that create friction and reduce time spent on meaningful work.

In this session, EY will demonstrate how leading organizations are leveraging ServiceNow as the digital backbone of the enterprise to simplify work, automate routine activities, and create seamless employee experiences across HR, IT, finance, facilities, and other corporate services. Drawing on EY's human-centered transformation approach, attendees will learn how combining workflow automation, AI-powered experiences, and integrated service delivery can help organizations remove barriers, accelerate outcomes, and improve employee satisfaction.

Through practical examples and lessons learned from large-scale transformations, EY will share strategies for designing frictionless employee journeys, increasing adoption, and building a more productive, connected workforce. Participants will leave with actionable insights on how to transform everyday work into a more intuitive, efficient, and engaging experience—enabling employees to focus on what matters most and helping organizations achieve more with less effort.

 

Key Takeaways:

 

  •  Reduce employee effort through integrated and automated workflows.

  •  Leverage ServiceNow and AI to streamline everyday work experiences.

  •  Improve productivity, satisfaction, and service outcomes across the enterprise.

  •  Adopt a human-centered approach to digital transformation that drives lasting value.