Public sector organizations face increasing pressure to modernize aging applications, improve citizen and employee experiences, and deliver measurable outcomes faster than ever before. Yet many modernization initiatives remain costly, complex, and slow, often requiring years to move from concept to value. The emergence of AI is changing this equation.
This session explores how organizations can leverage AI to accelerate the transformation of legacy applications and operational processes onto the ServiceNow platform. By combining AI-powered discovery, process analysis, application rationalization, workflow design, and delivery automation, government organizations can modernize faster while reducing risk and improving outcomes.