Under pressure to modernize rapidly? Delivering secure, scalable, and constituents-focused services, unlocking value from cloud, AI, and data platforms – all while building resilient digital foundations for the future, reducing cost, preventing security compromises, protecting sovereignty and accelerating the time to value?

 

You aren’t alone, and yes, it has been successfully done before. KPMG has the proven playbook to share with you and the credentials to back it up as ServiceNow’s 2026 Core Business Worldwide Partner Award Winner.

 

Meet the KPMG team and share the real experiences that delivered a common digital platform, laid the foundation for the transformative power of AI, modernized existing digital estates, aligned business operations, and accelerated AI adoption to achieve digital sovereignty for Abu Dhabi and the Department of Government Enablement (DGE).

 

Quick facts: 60 government entities, 7 core systems including ERP and hundreds of ancillary legacy systems, concurrent onboarding at pace +4 entities a month, 12,878 services implemented in 24 months, 86% tickets closed within SLA (n=595,000), 73% self-service, 4.3/5 user satisfaction scores.

 

If you are faced with the challenges of:  

 

  •  Creating a unified digital backbone to enable transformation and eliminate duplication,             coupled with an ERP implementation (achieved = enterprise value creation, self-funding           transformation, faster execution – “grow without growing”)Enhancing efficiency and                     reliability and strengthening service delivery (achieved = 20% reduction in realized cost)

 

  • Improving employee experience; resolving issues faster with more consistent delivery and      service (achieved = 3x increased constituent interactions)

 

  • Increasing transparency, employee self-service, and reducing administrative burden,                  overhead, and cost (achieved = 34% productivity improvements)

 

  • Providing insights to support data-driven decisions (achieved = 20% reduction in “time to          quote”)

 

  • Safeguarding data, maintaining compliance and building trust in digital services (achieved=      “Control Tower” for entire workforce)

 

…this is the session you won’t want to miss.  And that’s just so far -wait until you hear what has happened in the last year and what is coming next… 

 

Speaker: Leigh Harris