Title: Building the Autonomous IT Roadmap and leveraging proactive AMS for impact

Description: 

How do you move from a traditional IT Service Desk into an AI Enabled Service Desk?

YIT will describe their journey from a traditional IT Service Desk with a focus on AI enablement and building an Autonomous Service Desk with the ambition to save 30% cost while increasing efficiency and user satisfaction. Using Plat4mation AMS, YIT has moved their operational focus into strategic and tactical development leveraging the strength of using best practices from a proactive AMS and feedback into building AI use cases.

Speakers: 

• Joona Uusitalo, Service Owner ServiceNow, YIT

• Michael Thunberg, Managing Director Nordics, Plat4mation