Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.

Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the SNUG community page and tell us if there are specific topics or use cases you are interested in learning more about!

EVENT AGENDA Subject to change

• 10:00 AM | Registration Opens
• 10:30 AM – 12:00 PM | Optional Pre-SNUG Workshop: Beyond the Bot — Moveworks Workshop
• 12:00 PM – 12:30 PM | Lunch & SNUG Check-In
• 12:30 PM – 12:40 PM | Welcome & Introductions
• 12:40 PM – 1:10 PM | From Alert to Action: How Phillips 66 is Operationalizing AI in ITOM
• 1:10 PM – 1:45 PM | Sponsor Session: RapDev
• 1:45 PM – 2:15 PM | Customer Session: HRSD Use Case – MD Anderson
• 2:15 PM – 2:30 PM | Break
• 2:30 PM – 3:00 PM | ServiceNow Session: AI Control Tower Overview
• 3:00 PM – 3:30 PM | Not Every Ticket Should Be Resolved: Building Smarter AI in ServiceNow — Sony
• 3:30 PM – 4:30 PM | Happy Hour

Note: Space is limited and accepted on a first come, first served basis. So please REGISTER TODAY. We look forward to seeing you there!

Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.

Questions? Visit the Houston SNUG Community or contact us about topics you'd like to see covered.