The Financial Services Data Model for AI-Native Operations

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The Financial Services Data Model for AI-Native Operations

Wednesday, June 24, 2026 | 11:00 AM-12:00 PM ET
Zoom Webinar

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CSDM: The Foundation for Regulated AI and Operational Resilience

Most financial institutions treat their configuration management database as an IT asset inventory. That framing understates its strategic value — and creates blind spots that regulators are actively examining.

Join us for this webinar, The Financial Services Data Model for Business Reinvention and AI Native Operations, where ServiceNow experts will demonstrate how a well-structured CSDM (Common Service Data Model), seeded with BIAN taxonomy, becomes the enterprise data layer connecting business investment to production operations, regulatory compliance, and governed AI.

In this session, you'll learn how to:

Build a CSDM that acts as the context layer enabling autonomous AI agents to make governed decisions in regulated environments
Meet OCC, FDIC, FFIEC, and DORA operational resilience requirements — and understand the CSDM gaps examiners are finding today
Reduce IT costs and improve efficiency ratios through application rationalization using Service Graph, IRM, BCM, and the Context Engine

Hear directly from the practitioners building ServiceNow's CSDM and AI governance capabilities and leave with a practical maturity roadmap you can apply to your own institution.

Speakers:

Angie Campos, Financial Services Industry Go-to-Market, ServiceNow
Alexis Bliek, Global Head of Risk, Compliance, and Security for Financial Services, ServiceNow
Nate Dunning, Head of AI GTM for the US and Strategic Technologies, ServiceNow
Mark Bodman, CSDM Senior Product Manager, ServiceNow

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Event Venue

The Olympic Club

599 CA-35, San Francisco, CA, United States

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