Name
Autonomous IT
Date & Time
Tuesday, March 10, 2026, 9:00 AM - 5:00 PM
Description

Discover how AI agents handle routine operations, resolve incidents faster, and improve operational efficiency. (This session overlaps with Customer Experience)

Danilo McGarry
AI & Digital Transformation Expert

James Mason
Next
ServiceNow Product Group Manager

Ruth Kirby
Arqiva
Director of Enablement

Rachel Cameron
Rolls-Royce
Head of Performance & Improvement

Brett Fine
Rolls-Royce
Product Owner & Service Tooling Consultant

Jon McKenna
Kingfisher plc
Director of Service Experience & AMS

Oliver Renault
Sainsbury's
Director of Engineering

Matthew Higham
ServiceNow
Chief Digital & Technology Officer

Ruth Kirby
Arqiva
Director of Enablement

Jody Elliott
National Grid
Head of IT Risk and Sustainability

Lisa Topliss
Ricoh Europe
Director Strategy & Operations

Max Duval
ServiceNow
VP, Solution Consulting UKI

Lou Watkins
ServiceNow
Area VP, Enterprise Industries

Vipul Asher
ServiceNow
Director - AI, Risk and Security

Matt Johnson
ServiceNow
EMEA AVP Autonomous IT

Mark Ashton
ServiceNow
VP CRM Solution Consulting EMEA

Stevie Davey
ServiceNow
CPQ Lead UK/I

Victoria Craig
ServiceNow
Advisory CRM Solution Consultant

Lee Massie
Oxford University Hospitals NHS Foundation Trust
Head of IT

Richard Michel
University of London
Chief Information & Digital Officer