Name
Customer Service Management (CSM): End Agent Burnout: Let AI Handle the Repetitive Work
Date & Time
Tuesday, March 10, 2026, 1:00 PM - 1:30 PM
Speakers
Description
ServiceNow’s Customer Service Management (CSM) uses AI agents to triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch rather than constantly switching systems and retyping responses.
Location Name
Doddington Forum 1
Full Address
Convene Sancroft St Pauls
Paternoster Sq
London EC4M 7DQ
United Kingdom
Paternoster Sq
London EC4M 7DQ
United Kingdom