Name
CRM Roundtables
Date & Time
Tuesday, March 10, 2026, 3:30 PM - 4:30 PM
Stevie Davey
Description

Select your roundtable of choice:

Transform Customer Care with AI

Pricing & Revenue Management best practices

Excellence in Field Service

AI best practices for MSP's

TSM - CRM for Telcos

Front & back-office integration made easy

Agentic AI and beyond

Getting your data ready for AI and workflows

Location Name
Doddington Forum 1
Full Address
Convene Sancroft St Pauls
Paternoster Sq
London EC4M 7DQ
United Kingdom
Danilo McGarry
AI & Digital Transformation Expert

James Mason
Next
ServiceNow Product Group Manager

Ruth Kirby
Arqiva
Director of Enablement

Rachel Cameron
Rolls-Royce
Head of Performance & Improvement

Brett Fine
Rolls-Royce
Product Owner & Service Tooling Consultant

Jon McKenna
Kingfisher plc
Director of Service Experience & AMS

Oliver Renault
Sainsbury's
Director of Engineering

Matthew Higham
ServiceNow
Chief Digital & Technology Officer

Ruth Kirby
Arqiva
Director of Enablement

Jody Elliott
National Grid
Head of IT Risk and Sustainability

Lisa Topliss
Ricoh Europe
Director Strategy & Operations

Max Duval
ServiceNow
VP, Solution Consulting UKI

Lou Watkins
ServiceNow
Area VP, Enterprise Industries

Vipul Asher
ServiceNow
Director - AI, Risk and Security

Matt Johnson
ServiceNow
EMEA AVP Autonomous IT

Mark Ashton
ServiceNow
VP, Solution Consulting, EMEA CRM

Stevie Davey
ServiceNow
CPQ Lead UK/I

Victoria Craig
ServiceNow
Advisory CRM Solution Consultant

Lee Massie
Oxford University Hospitals NHS Foundation Trust
Head of IT

Richard Michel
University of London
Chief Information & Digital Officer