Name
Solution Spotlight - CRM: Reimagine CRM to Drive Loyalty and Revenue
Date & Time
Tuesday, March 10, 2026, 11:10 AM - 11:40 AM
Mark Ashton
Description

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

Location Name
Doddington Forum
Full Address
Convene Sancroft St Pauls
Paternoster Sq
London EC4M 7DQ
United Kingdom
Danilo McGarry
AI & Digital Transformation Expert

James Mason
Next
ServiceNow Product Group Manager

Ruth Kirby
Arqiva
Director of Enablement

Rachel Cameron
Rolls-Royce
Head of Performance & Improvement

Brett Fine
Rolls-Royce
Product Owner & Service Tooling Consultant

Jon McKenna
Kingfisher plc
Director of Service Experience & AMS

Oliver Renault
Sainsbury's
Director of Engineering

Matthew Higham
ServiceNow
Chief Digital & Technology Officer

Ruth Kirby
Arqiva
Director of Enablement

Jody Elliott
National Grid
Head of IT Risk and Sustainability

Lisa Topliss
Ricoh Europe
Director Strategy & Operations

Max Duval
ServiceNow
VP, Solution Consulting UKI

Lou Watkins
ServiceNow
Area VP, Enterprise Industries

Vipul Asher
ServiceNow
Director - AI, Risk and Security

Matt Johnson
ServiceNow
EMEA AVP Autonomous IT

Mark Ashton
ServiceNow
VP CRM Solution Consulting EMEA

Stephen Davey
ServiceNow
Sales Leader

Victoria Craig
ServiceNow
CRM Advisory Solution Consultant

Lee Massie
Oxford University Hospitals NHS Foundation Trust
Head of IT

Richard Michel
University of London
Chief Information & Digital Officer