Name
Solution Spotlight - CRM: Reimagine CRM to Drive Loyalty and Revenue
Date & Time
Tuesday, March 10, 2026, 11:10 AM - 11:40 AM
Mark Ashton
Description

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

Location Name
Doddington Forum
Full Address
Convene Sancroft St Pauls
Paternoster Sq
London EC4M 7DQ
United Kingdom
Danilo McGarry
AI & Digital Transformation Expert

James Mason
Next
ServiceNow Product Group Manager

Ruth Kirby
Arqiva
Director of Enablement

Rachel Cameron
Rolls-Royce
Head of Performance & Improvement

Brett Fine
Rolls-Royce
Product Owner & Service Tooling Consultant

Jon McKenna
Kingfisher plc
Director of Service Experience & AMS

Oliver Renault
Sainsbury's
Director of Engineering

Matthew Higham
ServiceNow
Chief Digital & Technology Officer

Ruth Kirby
Arqiva
Director of Enablement

Jody Elliott
National Grid
Head of IT Risk and Sustainability

Lisa Topliss
Ricoh Europe
Director Strategy & Operations

Max Duval
ServiceNow
VP, Solution Consulting UKI

Lou Watkins
ServiceNow
Area VP, Enterprise Industries

Vipul Asher
ServiceNow
Director - AI, Risk and Security

Matt Johnson
ServiceNow
EMEA AVP Autonomous IT

Mark Ashton
ServiceNow
VP, Solution Consulting, EMEA CRM

Stevie Davey
ServiceNow
CPQ Lead UK/I

Victoria Craig
ServiceNow
Advisory CRM Solution Consultant

Lee Massie
Oxford University Hospitals NHS Foundation Trust
Head of IT

Richard Michel
University of London
Chief Information & Digital Officer