The UK telecoms industry stands at an inflection point. Over the coming quarters, more than one hundred providers are expected to consolidate into just a handful of large-scale providers, reshaping the competitive landscape. This shift presents both opportunities and risks: increased scale and investment capacity on one side, and potential challenges in differentiation, regulatory scrutiny, and customer expectations on the other.
Simultaneously, AI is rewriting the rules of customer engagement, operational efficiency and competition. Agentic AI has the power to revolutionise how networks are built, operated, and maintained—while redefining how providers engage with customers, reduce costs, and unlock new sources of value. The question is no longer whether AI will transform telecoms, but how leaders can deploy it responsibly, at pace, and in ways that deliver measurable impact.
This invite only roundtable, co-hosted by ServiceNow and LXS Consulting, will bring together industry executives to:
Examine the drivers and implications of industry consolidation, and how best to position for resilience and growth.
Explore real-world applications of agentic AI, from operational transformation to customer experience innovation.
Designed as an open forum, this gathering offers a great opportunity for senior leaders to exchange insights, challenge assumptions, and help shape the next era of connectivity for the UK.