When a connected device fails, your customer doesn't just lose a tool; they face patient care disruption, regulatory risk, and the question: Can I trust this vendor? Service leaders know the real pain: fragmented maintenance data, technicians arriving unprepared, parts shortages, and reactive firefighting instead of predictive prevention. The winners in medtech aren't building better devices—they're building better service experiences.
In this webinar, we'll explore how leading medical device companies are using ServiceNow to shift from reactive repairs to intelligent, predictive maintenance workflows that drive first-call resolution, prevent downtime before it happens, and turn a maintenance visit into a loyalty moment. Whether you're managing field technicians, optimizing service operations, or looking to compete on service quality, this session will show you how the best-in-class are doing it.
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