Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.

Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the SNUG community page and tell us if there are specific topics or use cases you are interested in learning more about!

We will have a pre-SNUG workshop Hands-On Lab: Put AI Agents to Work for Service Operations.

Space is limited, so please REGISTER TODAY. We look forward to seeing you there!

Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.

Agenda (subject to change) 

Pre-SNUG Workshop

• 9:00 AM – Registration, Check-In & Breakfast

• 9:30 AM – Hands-On Lab: Put AI Agents to Work for Service Operations

SNUG

• 11:30 AM – Registration, Lunch & Networking

• 12:30 PM – ServiceNow Zurich Release Overview

• 1:00 PM – Customer Session | UNC Health

• 1:30 PM – Break

• 1:45 PM – Ignyte Sponsor Session

• 2:15 PM – Now Assist Session: Introducing the latest AI experiences—demo and roadmap highlighting AI-driven features for end users and administrators

• 2:45 PM – Customer Session | Siemens

• 3:15 PM – ITAM Session: It Asset Management; Optimize Investments And Reduce Risk

• 3:45 PM – Wrap-up and Happy Hour