Date & Time
Tuesday, October 7, 2025, 10:30 AM - 11:10 AM
Name
Driving strategic value with ServiceNow SAM and ITOM Discovery: A Real-World Success Story
Speakers
Danielle Thomas, Optum / Allina Health
Description
Allina Health leveraged ServiceNow SAM Pro and ITOM Discovery to drive significant software cost reductions, streamline operations, and enhance compliance. With over 900 software products and 100K+ CIs, we replaced manual processes with automation, improved visibility, and aligned ITAM with InfoSec and procurement. These efforts resulted in nearly $3M in total cost savings & avoidance, including audit negotiations, $250K annually from M365 license optimizations and $104K reclaimed in just one month. This session will explore our implementation strategy, real-world financial impact, and the cross-functional collaboration that made it possible.
Track
Software Asset Management (SAM)
Location Name
AH2
Capacity
80