Date & Time
Tuesday, October 7, 2025, 10:30 AM - 11:10 AM
Name
Driving strategic value with ServiceNow SAM and ITOM Discovery: A Real-World Success Story
Speakers
Danielle Thomas, Optum / Allina Health
Description
Allina Health used ServiceNow SAM Pro and ITOM Discovery to cut software costs, improve compliance, and boost efficiency. We saved $2M+ in audit findings, avoided $250K annually via M365 downgrades, and reclaimed $104K in one month. With 900+ software products and 100K+ CIs, we replaced manual processes with automation, improved visibility, and aligned ITAM with InfoSec and procurement. This session will cover implementation strategy, real-world metrics, and cross-functional collaboration.
Track
Software Asset Management (SAM)
Location Name
AH2
Capacity
80