Join St. Jude Children's Hospital for a compelling session that chronicles the journey of our IS Logistics team from managing thousands of ServiceNow requests via cumbersome clipboard systems—resulting in extended delivery times, frequent stockouts, and diminished credibility—to a streamlined, efficient operation in less than 4 months. Learn how applying lean problem-solving methodologies such as 5S, Kaizen, and Bottleneck Analysis enabled us to optimize our ServiceNow workflows and achieve remarkable improvements in under four months. Discover practical strategies and lessons learned to help your team overcome operational challenges and boost service delivery performance.