How does a company as large and complex as CVS Health successfully reinvent its technology landscape, all while trying to maintain current demands? In this fireside chat, CVS leaders share their candid experiences navigating the shift from a legacy ServiceNow environment to a modern, greenfield environment —centered on software delivery, the ServiceNow App Store, and ITAM inter-dependencies. Explore the real-world challenges faced when legacy systems and processes collide with the need for innovation. We will discuss the critical role of key partnerships and how governance frameworks had to evolve to support transformation at scale.

This session goes beyond the highlights, offering transparent insights into missteps, lessons learned, and practical strategies for organizations considering similar journeys. Whether you’re planning a greenfield implementation or looking to optimize software delivery, you’ll gain actionable takeaways and a deeper understanding of what it takes to lead transformation in a large enterprise.