Daniel Burke, a Supervisory IT Specialist and ServiceNow Platform Branch Chief/Product Manager with the U.S. Department of the Air Force, joins us to discuss how Collaborative Work Management (CWM) consolidated his agile teams from scattered tools into one unified platform for notes and work.

Drawing on his background in federal technology leadership, private sector product management, and nine years of active-duty Army service, along with his current role as a Major in the U.S. Army Reserve, Dan covers what made CWM adoption stick, how his team overcame the inertia of legacy workflows, and where the platform is headed next. 

Leading government product owners, developers, and QA testers delivering digital solutions for Air Force human resources, Daniel brings a practitioner's perspective on platform strategy, product delivery, and improving outcomes in a complex federal environment.