Name
The NHL's PMO Governance Journey - Powered by ServiceNow
Date & Time
Thursday, October 1, 2026, 2:00 PM - 2:40 PM
Description
See how the NHL's IT PMO replaced inconsistent demand with one front door on ServiceNow SPM: standardized intake, a Demand Review Board with weighted scoring, and seamless conversion into governed projects in Project Workspace. This session covers what changed, the lessons learned, and where the PMO is headed next with benefits realization, capacity planning, and AI-assisted prioritization.
Track
Strategic portfolio management, Collaborative Work Management
Speakers
Ryan Reed, NHL
Location Name
Emerson 1
Capacity
56