Healthcare organizations build capability one block at a time: intake, demand management, project delivery, resource planning, and agile execution. ECU Health has spent a decade assembling these pieces across Strategic Portfolio Management and Collaborative Work Management.

Now comes the harder part: pulling them together so the entire enterprise actually sees the work and can align day-to-day execution to strategic intent. In this interactive session, Tracey Carver and Jacob Ringley share how they're establishing ServiceNow as a true single source of truth, routing every ask through a universal intake form into governed backlogs, and using CWM as connective tissue between strategic programs and frontline teams.

Whether you're just starting or already mature across SPM and CWM, you'll walk away with practical building blocks, honest lessons learned, and a clear sense of moving from "it's enabled" to "we have full line of sight." Bring your questions, as this is meant to be a conversation that extends well beyond the session.