Name
Why AI Agents Fail in IT Operations
Date & Time
Thursday, October 1, 2026, 3:45 PM - 4:15 PM
Description
AI should free IT from constant firefighting. But most agentic use cases in IT operations still fall short. The models are not the problem. Most AI initiatives lack the data and enterprise context to act with precision. Without it, an agent grants the wrong access or misses a service level agreement. Autonomous IT needs a different approach to data. ServiceNow Data and Analytics delivers it in four parts: Connect, Control, Contextualize, and Converge.
Track
Enterprise Architecture, Strategic portfolio management, Collaborative Work Management
Speakers
Fu Ho, ServiceNow
Location Name
Jemison
Capacity
88