Bala Krishnan is a visionary C-suite technology leader with over 25 years of experience driving digital transformation across manufacturing, consulting, banking, financial services, and health. He has a proven track record of co-creating business solutions that deliver measurable impact through digital transformation —achieving over €2m in operational savings and enabling organisations to scale to serve more than a million customers.

As an Innovation Champion, Bala has led major transformation initiatives, including the delivery of a €50m core banking technology platform, energising boards and executives to invest in cloud and other cutting-edge solutions and capture value from investments. As a Growth Enabler, he has created enterprise value by modernising and digitising technology landscapes, enabling rapid customer growth and significant sales expansion. As a Culture Carrier, Bala has built and inspired high-performing, multi-skilled teams, fostering collaboration and co-creation to unlock new opportunities in banking, financial services, and health regulation.

Milena Docheva brings 20+ years of transformation and technology leadership across financial services and telecommunications. Since joining Inetum, she has advanced our ServiceNow capabilities and strengthened our portfolio differentiation.
A strong advocate for AI driven innovation, she has embedded automation, data readiness, and emerging AI into our ServiceNow offerings to enable scalable, high impact transformation.
In her new role, she will lead ServiceNow growth across Inetum Growing Markets—scaling ambition, deepening regional collaboration, and accelerating innovation in line with market needs and Inetum’s long term strategy.