Vaishali Jain is a Senior Program Manager for Business Continuity Management (BCM) at ServiceNow. She leads ServiceNow's global BCM program, overseeing crisis response automation and resilience strategies across the organization. With hands-on experience managing real-world crises—from political conflicts to natural disasters—she was instrumental in the implementation of automated crisis workflows that enable ServiceNow to maintain uninterrupted service delivery to customers worldwide. Her work demonstrates how AI-powered BCM solutions can transform traditional crisis management into an agile, automated response system. This helped her in building an industry-leading, ISO 22301 certified BCM program that spans across key areas including Crisis/Incident Management, Business Continuity, and Disaster Recovery.