Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.
Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the SNUG community page HERE and tell us if there are specific topics or use cases you are interested in learning more about!
We will have a pre-SNUG workshop (The workshop is full at this time. You MUST be registered and approved for the workshop to attend, confirmation will be sent out closer to the event date): Put AI Agents to work for Service Operations
Space is limited, so please REGISTER TODAY. We look forward to seeing you there!
Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.
Agenda (subject to change)
Optional Pre-SNUG Workshop
9:00 AM - 9:30 AM | Registration & Check-In
9:30 AM - 11:30 AM | Optional Hands-On Lab: Put AI Agents to work for Service Operations
SNUG
11:30 AM - 12:30 PM | SNUG Registration, Lunch & Networking
12:30 PM - 1:00 PM | ServiceNow Yokohama Release Overview
1:00 PM - 1:30 PM | BMS Customer Session: Elevating Service Experience with Now Assist & Virtual Agent
1:30 PM - 1:45 PM | Break
1:45 PM - 2:15 PM | Alcor Sponsor Session: Adopting AI in the Enterprise: A Real-World Journey with ServiceNow
2:15 PM - 2:45 PM | Safeguard sensitive data with ServiceNow Vault
2:45 PM - 3:15 PM | Customer Session Eaton - Agentic AI
3:15 PM - 3:30 PM | Wrap-Up
3:30 PM - 4:30 PM | Optional: Happy Hour