Leading organizations across Norway are accelerating their competitiveness by unifying shared services into a single, scalable operating model. This shift reduces redundancy, lowers costs, and standardizes processes—unlocking faster innovation, higher quality, and the ability to invest in digital transformation at a level fragmented organizations simply cannot match. Those who delay consolidation face rising costs, slower time to market, and increasing compliance risks that weaken their strategic position.

In this breakout session, you’ll get an exclusive, behind the scenes look at how Bosch—one of the world’s most advanced Enterprise Service Management practitioners—has turned this vision into reality. Muruganantham (Ananth) Thangavel, Director of Enterprise Service Management in Global Services at Robert Bosch GmbH, will share how Bosch leveraged ServiceNow to unify service delivery across all service lines and automate end to end processes at global scale. Expect real insights, real lessons learned, and a clear view of what world class ESM looks like in practice.

This session is ideal for anyone curious about how to successfully start—or accelerate—the journey toward a fully integrated ESM organization. It is especially valuable for practitioners already using ServiceNow in parts of their organization who need compelling, real-world arguments to inspire leadership to expand its use across the enterprise.