Put AI to Work for IT Workshop

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Workshop: Put AI to Work for IT - Copenhagen

Tuesday, 28 October, 2025
8:30 AM-3:00 PM
Radisson Collection Royal
Hammerichsgade 1
1611 København
Denmark

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Welcome to the era of Autonomous IT.

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Join us on the 28th of October in Copenhagen for an in-person workshop to see how ServiceNow’s AI Platform delivers real business transformation.

You’ll explore how Autonomous IT brings intelligence to every corner of your business - streamlining processes, preventing disruptions, and empowering employees and customers through automation.

You’ll walk away with answers to the following questions:

✅ Where are my opportunities to streamline existing processes?

✅ Which processes can I digitise on the ServiceNow Platform?

✅ How can I empower employees and customers through automation?

✅ How can leverage AI & Generative AI capabilities?

We’ll also introduce AI Agents: autonomous digital workers that go beyond chatbots to resolve issues, manage requests, and keep operations running seamlessly.

Our experts will show you where to start, which processes to digitise, and how to harness AI & GenAI for maximum impact.

💻 Please remember to bring your laptop!

Please note: This workshop is intended for customers, and customer registrations will be prioritized. Partners are kindly encouraged to refer to our dedicated partner enablement sessions.

Seats will be allocated to those who register using their work email address.

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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.

AGENDA

Coffee and Breakfast Bites	8:30 AM - 9:00 AM
Welcome & Introduction	9:00 AM - 9:25 AM
Introduction to AI	9:25 AM - 10:10 AM
Break	10:10 AM - 10:20 AM
From Gold to Diamonds – Lab 1	10:20 AM - 10:50 AM
Chain of Gain ideation session	10:50 AM - 11:55 AM
Lunch	11:55 AM - 12:40 PM
Autonomous Enterprise	12:40 PM - 1:00 PM
Agentic Workflow Enablement	1:00 PM - 1:30 PM
Agentic AI – Lab 2	1:30 PM - 1:50 PM
Break	1:50 PM - 2:20 PM
Now Assist Admin and Governance	2:20 PM - 2:40 PM
Wrap up & Feedback	2:40 PM - 3:00 PM

CUSTOMER CASE STUDIES

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Speakers

We are bringing innovation, knowledge, and community to you.

Kim Rasmussen

Sr Advisory Solution Consultant, ServiceNow

Øyvind Fosse

Solution Consultant GenAI, ServiceNow

Joost van Poppel

AI Solution Consultant, ServiceNow

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