Put AI to Work

for Retail & Hospitality

Virtual Summit

  • Thursday, October 23, 2025
  • 12:00PM - 2:00PM ET
  • Zoom

Keynote: Finding Direction in Uncertainty—Rethinking Retail & Hospitality Transformation

 

Ellie Quartel, AVP Retail Industry GTM 

Retail is undergoing rapid change as shifting consumer expectations, economic headwinds, and operational complexity redefine how businesses compete. Artificial intelligence is emerging as the game-changer—helping retailers move from reactive to predictive, turning insights into action, and unlocking new paths for growth. Join Ellie Quartel, AVP Retail Industry GTM, to discover how AI is shaping the future of retail and what it means for leaders today.  

Customer Panel: From AI-Driven to AI-Native—Starbucks & Ulta Beauty Share Their Journey 

 

Colleen Mandell, Sr Director Technology & Product Solutions, Starbucks

Josh Siebert, Vice President AI, Data & Enterprise Platforms, Ulta Beauty

 

Moderated by: Kylie Harris, Senior Executive Enterprise Architect , ServiceNow

Retail is entering an AI-driven era where speed, intelligence, and adaptability define success. In this session, hear directly from Ulta Beauty and Starbucks as they share how they are embracing AI-native strategies to accelerate transformation. From re-imaging operations to creating personalized customer experiences, these leaders will discuss how AI is helping them unlock growth, drive resilience, and stay ahead in an increasingly competitive landscape. 

Innovation in Action: Live Demo Session

 

Jason Goodyear, Sr. Advisory Solution Consultant, ServiceNow

Sophie Draper, Sr. Solution Consultant, ServiceNow

AI agents are reshaping the retail landscape by bringing intelligence, speed, and adaptability to every part of the value chain. In this session, ses how retailers are putting AI agents into action. From streamlining operations to driving smarter decision making, discover how AI agents are becoming a catalyst for transformation and redefining what is possible in retail. 

Shaping What's Next: Peer-to-Peer Insights

ReInventing the Customer Journey for Big Box & Specialty Retailers

 

Moderator: Ellie Quartel, AVP Retail Industry GTM

 

Join peers to discuss how retailers are tackling shifting shopper expectations, reimagining the customer journey, and driving loyalty in a fast-changing market.

 

The Future of Grocery & Convenience

 

Moderator: Kylie Harris, Senior Executive Enterprise Architect

 

Join convenience and grocery peers to discuss how leaders are driving efficiency, embracing digital innovation, and delivering frictionless experiences all while managing costs, supply chain shifts, and evolving shopper expectations. 

 

Restaurant Roundtable: Balancing Costs, Labor, & Guest Experience

 

Moderator: John Hime, Strategic Client Director, Retail 

 

Connect with restaurants leaders in this peer-led conversation on how the industry is tackling rising costs, labor challenges, and shifting guest expectations while innovating to deliver exceptional dining experiences. 

Hospitality in Focus: Peer-to-Peer

 

Moderator: Amy Yantosh, Sr. Account Executive

 

Engage in this peer-to-peer exchange on how hospitality brands are reimagining guest journeys, empowering staff, and creating memorable experiences at scale.