Responsive IT service is how best-in-class companies equip their workforce with the resources they need to reach their potential. And AI is set to revolutionize IT service delivery by upgrading self-service quality, improving agent support, streamlining the admin experience, and creating the knowledge base that organizations can use to drive continual improvement in their support processes.
During this complimentary 1-day in-person workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation. Join us to discover how you can:
· Empower employees to solve common problems and get answers fast
· Deflect requests and automate work to lower service costs
· Reduce manual work for agents before and after calls
· Generate supporting knowledge content automatically
· Streamline admin experiences
Agenda:
9:00 AM - 9:30 AM: Kickoff & Welcome
9:30 AM - 10:00 AM: ServiceNow AI Agent Strategy
10:00 AM – 10:30 AM: Partner Presentations
10:30 AM – 10:45 AM: Break
10:45 AM - 12:00 PM: Lab Part A - Agent and Admin Experience
12:00 PM – 1:00 PM: Lunch
1:00 PM – 2:30 PM: Lab Part B - AI Platform Experience – ITSM & ITOM Use Cases
2:30 PM - 3:00 PM: Automation with AI Agents
3:00 PM - 4:00 PM: Roadmap & Wrap Up- Ask experts: Where can AI Agents for Service Operations help you?
4:00 PM: Departure
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
InSource, a ServiceNow Elite Partner, is fully committed to delivering exceptional solutions and unmatched expertise on the ServiceNow platform. We specialize in helping businesses transform and maximize value through our deep platform knowledge and process-driven approach. With a proven track record of industry-leading services and positive customer feedback, our commitment to client success sets us apart. By combining innovation, standardized processes, and extensive experience, we ensure successful outcomes and deliver outstanding customer experience at every step. We are committed to delivering an exceptional experience for our customers.
Day 1
Day 2
8:00 AM to 5:00 PM - Arrivals, Breakfast & Registration
Solution & industry Kenote. Closing Luminary, Breakouts, Theaters
9:00 AM to 5:00 PM - Expo, Demos, and Content
11:00 AM to 12:00 PM - World Forums Keynote
12:00 PM to 12:45 PM - Lunch
12:00 PM to 5:00 PM - Expo, Demos, and Content
4:00 PM to 5:00 PM - Networking Reception
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5 Concourse Pkwy Sandy Springs, GA, United States