Waitlist: Put AI Agents to Work for Service Operations Workshop: New York

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ServiceNow Put AI Agents to Work for Service Operations Workshop: New York

Wednesday, July 9, 2025
9:00 AM-4:00 PM
50 Hudson Yards 74th floor
New York, NY 10001
United States

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Discover how to improve IT

self-service and employee, agent, and admin experiences—with Put AI Agents to Work for Service Operations

Add to Calendar

Join our in-person practitioner workshops for 2025!

Responsive IT service is how best-in-class companies equip their workforce with the resources they need to reach their potential. And AI is set to revolutionize IT service delivery by upgrading self-service quality, improving agent support, streamlining the admin experience, and creating the knowledge base that organizations can use to drive continual improvement in their support processes.

During this complimentary 1-day in-person workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation. Join us to discover how you can:

· Empower employees to solve common problems and get answers fast

· Deflect requests and automate work to lower service costs

· Reduce manual work for agents before and after calls

· Generate supporting knowledge content automatically

· Streamline admin experiences

Agenda:

9:00 AM - 9:30 AM: Welcome and Introductions

9:30 AM - 10:00 AM: ServiceNow Agentic Platform - AI Agents + Data + Workflows

10:00 AM – 10:15 AM: Break

10:15 AM – 10:45 AM: ServiceNow AI Agents Introduction/Demo - OOTB Use Cases, Skills Kit, AI Agent Studio, Orchestrator

10:45 AM - 12:00 PM: Lab Experience Part 1 - Build Your Own AI Agents Labs

12:00 PM – 1:00 PM: Lunch

1:00 PM – 2:30 PM:  Lab Experience Part 2 - Now Assist

2:30 PM - 3:30 PM: Roadmap and Close

3:30 PM - 4:00 PM: Wrap-up, Q&A

Learn More about ServiceNow Practitioner Workshops here

Put AI Agents to Work for Service Operations Workshop: New York is fully booked

If you would like to join the waitlist, please provide your details below.

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InSource

InSource, a ServiceNow Elite Partner, is fully committed to delivering exceptional solutions and unmatched expertise on the ServiceNow platform. We specialize in helping businesses transform and maximize value through our deep platform knowledge and process-driven approach. With a proven track record of industry-leading services and positive customer feedback, our commitment to client success sets us apart. By combining innovation, standardized processes, and extensive experience, we ensure successful outcomes and deliver outstanding customer experience at every step. We are committed to delivering an exceptional experience for our customers.

Learn more about InSource here