Join our in-person practitioner workshops for 2025!
Responsive IT service is how best-in-class companies equip their workforce with the resources they need to reach their potential. And AI is set to revolutionize IT service delivery by upgrading self-service quality, improving agent support, streamlining the admin experience, and creating the knowledge base that organizations can use to drive continual improvement in their support processes.
During this complimentary 1-day in-person workshop, you’ll experience firsthand how AI Agents for Service Operations combines the power of GenAI with ServiceNow’s longstanding strength in workflow automation. ServiceNow experts will share their insights on how you can make better IT service the catalyst for ongoing innovation. Join us to discover how you can:
· Empower employees to solve common problems and get answers fast
· Deflect requests and automate work to lower service costs
· Reduce manual work for agents before and after calls
· Generate supporting knowledge content automatically
· Streamline admin experiences
Agenda:
9:00 AM - 9:30 AM: Kickoff & Welcome
9:30 AM - 10:00 AM: ServiceNow AI Agent Strategy
10:00 AM – 10:30 AM: Partner Presentations
10:30 AM – 10:45 AM: Break
10:45 AM - 12:00 PM: Lab Part A - Agent and Admin Experience
12:00 PM – 1:00 PM: Lunch
1:00 PM – 2:30 PM: Lab Part B - AI Platform Experience – ITSM & ITOM Use Cases
2:30 PM - 3:00 PM: Automation with AI Agents
3:00 PM - 4:00 PM: Roadmap & Wrap Up- Ask experts: Where can AI Agents for Service Operations help you?
4:00 PM: Departure
