Speaker: Daniel Aagren Seehartrai Madsen.
Name: Energinet’s AI Journey with ServiceNow

Description:
Energinet has embarked on an AI journey within ServiceNow, starting from the ground up. In this session, we’ll walk you through the steps we’ve taken to explore and implement Now Assist, AI Agents, and AI Skills, the challenges we faced working with Danish-language data, and the lessons we’ve learned along the way. Whether you're just beginning your AI journey or looking for practical insights to accelerate your adoption, this presentation will offer real-world experiences, key takeaways, and a look ahead at what’s next for Energinet.