Registration Closed: ServiceNow User Group Meeting in Dublin

Join us for an exciting half day of insights, inspiration, and connection at the next SNUG meeting in Dublin!

This half day is designed to bring the ServiceNow community together for real-world learning, practical takeaways, and meaningful conversations. Whether you're just starting your ServiceNow journey or looking to deepen your expertise, this meet-up is the perfect place to grow your network and your knowledge.

What to Expect

User-Led Sessions

Hear first-hand from fellow ServiceNow users as they share their unique experiences, challenges, and solutions.

Expert Insights

Get the latest updates from ServiceNow to stay ahead of what’s coming and maximize your platform’s value.

Interactive Roundtable Discussions

Participate in engaging topic-based conversations with peers to exchange ideas, ask questions, and explore new approaches.

Networking Opportunities

Connect with like-minded professionals during coffee breaks, lunch, and a casual afternoon drinks session.

Space is limited, so register now and check back soon as we release the full agenda.

10 June 2026
Full Agenda

12:00 PM - 1:00 PM

Registration & Networking Lunch

1:00 PM - 1:20 PM

Welcome & Introductions

1:20 PM - 1:50 PM

User Story: Kerry Group - From IT to Enterprise: Kerry Group's Journey from ITSM to a Global Business Services Transformation on ServiceNow

1:50 PM - 2:20 PM

ServiceNow Update: Intelligence Included - What ServiceNow's AI-Native Portfolio Means for You

2:20 PM - 2:50 PM

Topic Roundtables Session 1

Chose from topics including: Optimise IT Operations Management, Optimise IT Service Management, Ensure Data Foundations, Enhance Employee Service Experience, Elevate Customer/Client Experience, AI / Agentic AI, Accelerate Platform Value, Strengthen Cybersecurity & Resilience, Migrate to Platform Analytics Experience, Lead Platform Ownership.

2:50 PM - 3:10 PM

Coffee Break

3:10 PM - 3:40 PM

User Story: Inizio Healthcare - "Here I am, Brain the Size of a Planet..." A Hitchhikers Guide to the AI Triage Agent'

3:40 PM - 4:10 PM

Topic Roundtables Session 2

4:10 PM - 4:30 PM

Closing Comments

4:30 PM - 5:30 PM

Networking Drinks

Jeremy Heaven

Global Process Owner IT Service Management
Inizio Healthcare

Andrew Robinson

ServiceNow Senior Developer
Inizio Healthcare Limited

Noel O'Malley

ICT Digital Automation Senior Manager
Kerry Group

Nir Evron

GenAI Go-To-Market Lead
ServiceNow

Bob Catt

Sr Advisory Solution Consultant
ServiceNow

Tram: Red Line LUAS (tram) towards Tallaght to the James's Luas stop, which is 7 minutes walk.
Walking: located approximately 20 minutes walk from the city centre/College Green.
Bus: Number 123 from O'Connell Street or Dame Street (direction Walkinstown) and get off at James's Street. Head left, at the end of the street, the Storehouse is signposted.
Train: Dublin Connolly and Dublin Heuston are the closest station.
Car: there is limited free parking available on Crane Street, offered on first come, first serve basis.
Bike: 10 minutes cycle from College Green.

ServiceNow User Group Meeting in Dublin

What's next?

Discover our upcoming events and keep the momentum going with more insights, innovation, and connections.

You're invited to attend

Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

AI Innovation

Success Stories

Networking

Event Agenda