Name
Partner Session: Can a Service Desk Become “Zero‑Touch” with AI?
Date & Time
Thursday, June 4, 2026, 2:00 PM - 2:30 PM
Speakers
Description
Stena’s CIO has set a clear ambition: move towards a zero‑touch service desk. With an ambitious 2026 roadmap, Michael Sadowski is leading the transformation across AI, automation and platform modernization with multiple initiatives running in parallel. While Stena will share their journey in progress, including lessons learned and what’s proving harder than expected, Elmer de Valk will talk about how AI is challenging traditional service operations.
Location Name
Breakout 2
Full Address
Quality Hotel Strawberry Arena
Råsta Strandväg 1
Stockholm Solna 169 79
Sweden
Råsta Strandväg 1
Stockholm Solna 169 79
Sweden