Join this interactive roundtable to exchange perspectives on how agentic AI is reshaping customer experience by connecting Genesys Cloud with ServiceNow. Together, we will explore how organizations are breaking down silos between front-office engagement and back-office workflows to deliver true end-to-end outcomes. Participants will discuss real-world challenges, opportunities, and best practices in orchestrating AI agents and human teams across systems. The session will focus on how to move from pilots to scaled impact, balancing efficiency, compliance, and customer loyalty. Expect an open dialogue with peers on what it takes to operationalize AI-driven experience orchestration in practice.