Jeff De Graef Manager, EMEA North solution consulting CIWF. Jeff has over two decades of experience driving innovation and transformation in the realm of digital business solutions and customer experience across various industries. Prior to joining ServiceNow, Jeff worked for companies like BT, NTT, Dimension Data, Siemens and Genesys in a variety of professional services, pre-sales , go to market, business unit management and sales roles. Jeff holds an Msc degree in Business Process and Data Science Management and Bsc degrees in Software Development and Telecommunications."