Discover how EY integrated NowAssist within its Global ServiceNow Instance, enhancing ITSM for Agents, Employees, and Developers. This session highlights key GenAI-powered features, including Incident Summarization, Resolution Notes, VA Chat Summarization, Text-to-Code, and Instant KB Generation, streamlining workflows and improving efficiency across ITSM processes. With it’s 400 000 employees across 120 countries, EY is one of the largest ServiceNow clients in the world