In this session, AFRY Group AB will unveil how they tackled one of HR’s most complex challenges—onboarding and offboarding at scale—by leveraging ServiceNow’s HRSD with user journeys. With high transaction volumes and varying regional processes, AFRY needed a solution that streamlined workflows, reduced inefficiencies, and delivered a seamless experience for employees and managers alike. Their answer? A rollout of HR Service Delivery (HRSD) on ServiceNow delivered with Sofigate, which has revolutionized how they operate across key markets.