AI-Driven CRM: The New Frontier for Tech & Telecom

Join us for an exclusive event bringing together forward-thinking leaders from across the technology and telecommunications industries to explore the evolution of customer experience in the era of Agentic AI.

In a world where expectations are higher, patience is lower, and automation is everything - how are leading organisations staying ahead?

This session will feature insights from industry pioneers, who will share how they’re reimagining CRM and automating end-to-end customer journeys using the ServiceNow Platform.

Expect honest conversations, fresh ideas, and the opportunity to connect with peers who are navigating the same challenges, and opportunities, as you.

Konversational is an elite ServiceNow Partner, backed by years of industry expertise in customer experience (CX). As a leader in ServiceNow CRM solutions for the Technology, Media & Telecommunications (TMT) sector, we empower organisations to drive digital transformation, streamline customer operations, and realise tangible business outcomes through the power of ServiceNow.

Limited seats. Real talk. Big impact.

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AI-Driven CRM: The New Frontier for Tech & Telecom

Hosted by ServiceNow and Konversational

Spotlight

Spotlight

Spotlight

Looking to get hands-on with ServiceNow?

Speakers

9:30 AM to 10:00 AM - Arrival & Networking Breakfast

Grab a coffee and connect with fellow leaders across the tech and telco landscape.

10:00 AM to 10:10 AM - Welcome & Opening Remarks

Set the stage for the day ahead – what’s changing in AI, CRM, and customer expectations.

10:10 AM to 10:40 AM - Keynote: The Rise of Agentic AI in Customer Experience

Explore how AI is shifting from assistive to agentic — and what that means for how we design customer journeys.

10:40 AM to 11:10 AM - Customer Spotlight: BT

A behind-the-scenes look at how this customer is leveraging the Now Platform to transform its customer experience.

11:10 AM to 11:30 AM - Coffee Break

11:30 AM to 12:00 PM - Konversational Spotlight

Hear how this customer is driving intelligent automation and CRM innovation to meet the modern customer on their terms.

12:00 PM to 12:30 PM - Executive Roundtable Discussion

Open-floor conversation with all attendees. Topics include:

• How are customer expectations evolving in tech & telco?

• What’s working (and what’s not) in AI-driven CRM?

• Where’s the innovation happening?

• How can Konversational drive your AI roadmap forward and deliver value

12:30 PM to 12:45 PM - Closing Remarks & Key Takeaways

Reinforce the day’s insights and what’s next for AI-powered transformation in customer experience.

12:45 PM to 1:30 PM - Networking Lunch

A relaxed setting to continue the conversations and build new partnerships.

One Hundred Shoreditch

AI-Driven CRM: The New Frontier for Tech & Telecom

Hosted by ServiceNow and Konversational

Save your seat today

Spotlight

Spotlight

Spotlight

Looking to get hands-on with ServiceNow?

Speakers

Grab a coffee and connect with fellow leaders across the tech and telco landscape.

Set the stage for the day ahead – what’s changing in AI, CRM, and customer expectations.

Explore how AI is shifting from assistive to agentic — and what that means for how we design customer journeys.

A behind-the-scenes look at how this customer is leveraging the Now Platform to transform its customer experience.

Hear how this customer is driving intelligent automation and CRM innovation to meet the modern customer on their terms.

Open-floor conversation with all attendees. Topics include:

• How are customer expectations evolving in tech & telco?

• What’s working (and what’s not) in AI-driven CRM?

• Where’s the innovation happening?

• How can Konversational drive your AI roadmap forward and deliver value

Reinforce the day’s insights and what’s next for AI-powered transformation in customer experience.

A relaxed setting to continue the conversations and build new partnerships.

Sponsors - Tier 1

Sponsors - Tier 2

Sponsors - Tier 3

One Hundred Shoreditch