Philips, Plat4mation, and ServiceNow partnered to transform GenAI from concept to measurable business impact. Together, they identified high-value use cases, built a focused GenAI roadmap, and launched a dedicated AI Squad to drive execution. Use cases were rapidly configured, deployed, and iteratively improved — with adoption and business value tracked at every stage. By tailoring AI agents to Philips’ specific needs, the initiative delivered a 15% productivity boost, demonstrating how GenAI can scale effectively and deliver tangible results.